Question 1

How do I return or exchange an item?

Accepted Answer

We want you to be entirely satisfied with you purchase and products! For any reason you may want to return or exchange and item please contact hello@theknifemerchantaus.com

Question 2

Can I order products not shown on your website?

Accepted Answer

Absolutely! If you can't find a product on our website, just reach out to us at [hello@theknifemerchantaus.com](mailto:hello@theknifemerchantaus.com). We'll do our best to source it for you.

Question 3

What brands do you offer?

Accepted Answer

We proudly offer one of the largest ranges of Victorinox products in Australia. Additionally, we carry the Orved cryovac range.

Question 4

Where are Victorinox knives manufactured?

Accepted Answer

Victorinox knives have been manufactured in Ibach-Schwyz, Switzerland, since 1884.

Question 5

What is the warranty on Victorinox products?

Accepted Answer

Victorinox guarantees all knives and tools to be of first class stainless steel. With this, all Victorinox products carry a life time warranty against any defects in materials and/or workmanship. Damage caused by normal wear and tear, misuse or abuse will exclude the product from this warranty.

Question 6

What's the difference between forged and stamped knives?

Accepted Answer

Forged knives are crafted from a single piece of metal, offering a seamless transition from blade to handle and typically include a bolster. They have higher carbon content, making them harder and maintaining sharpness longer, but they are heavier and more challenging to sharpen. Stamped knives, on the other hand, are cut from a steel sheet, making them lighter and easier to handle for extended periods. They are also easier to resharpen and provide excellent value for everyday use.

Question 7

Should you choose a fluted blade or a straight-edge blade?

Accepted Answer

Fluted blades create tiny air pockets between the blade and the food, so slices release more easily and stick less. That can make cutting smoother and faster. If you sharpen your knives often, a straight-edge blade may suit you better because you can re-sharpen it more times. If you want easy release and cleaner slicing, fluted can be a great pick.

Question 8

How do I choose the right blade width or length?

Accepted Answer

Select smaller blades for versatility and agility, and larger blades for slicing bigger items like watermelon or pumpkins to reduce slipping and injury. Our carving knives come in standard and extra-wide widths. Extra-wide blades are ideal for carving large joints of meat like roast beef or lamb, offering more precision and power.

Question 9

Can I put all knives in the dishwasher?

Accepted Answer

Victorinox Nylon, Fibrox, and polyoxymethylene handle knives are dishwasher safe, but Rosewood handled knives are not. To keep your knives in the best condition, we recommend hand washing with gentle soap right after use.

FAQ

Frequently asked questions