Question 1

How do I return or exchange an item?

Accepted Answer

We want you to be entirely satisfied with you purchase and products! For any reason you may want to return or exchange and item please contact hello@theknifemerchantaus.com

Question 2

Can I order products not shown on your website?

Accepted Answer

Absolutely! If you can't find a product on our website, just reach out to us at [hello@theknifemerchantaus.com](mailto:hello@theknifemerchantaus.com). We'll do our best to source it for you.

Question 3

What brands do you offer?

Accepted Answer

We proudly offer one of the largest ranges of Victorinox products in Australia. Additionally, we carry the Orved cryovac range.

Question 4

Where are Victorinox knives manufactured?

Accepted Answer

Victorinox knives have been manufactured in Ibach-Schwyz, Switzerland, since 1884.

Question 5

What is the warranty on Victorinox products?

Accepted Answer

Victorinox guarantees all knives and tools to be of first class stainless steel. With this, all Victorinox products carry a life time warranty against any defects in materials and/or workmanship. Damage caused by normal wear and tear, misuse or abuse will exclude the product from this warranty.

Question 6

What's the difference between forged and stamped knives?

Accepted Answer

Forged knives are crafted from a single piece of metal, offering a seamless transition from blade to handle and typically include a bolster. They have higher carbon content, making them harder and maintaining sharpness longer, but they are heavier and more challenging to sharpen. Stamped knives, on the other hand, are cut from a steel sheet, making them lighter and easier to handle for extended periods. They are also easier to resharpen and provide excellent value for everyday use.

Question 7

What is the difference between fluted and non fluted knives?

Accepted Answer

The flutes let air between food and blade, making what you’re cutting less likely to stick to the blade. Which makes chopping smoother, faster and more efficient. If you are a heavy user of your knives and need to sharpen them a lot, the straight edge would be a better choice.
If you sharpen so much that you get down to the flutes of the fluted edge blade, it will eventually interfere with your slicing edge. But this will probably only happen to professional chefs using the blade over a number of years.

Question 8

How do I choose the right blade width or length?

Accepted Answer

Select smaller blades for versatility and agility, and larger blades for slicing bigger items like watermelon or pumpkins to reduce slipping and injury. Our carving knives come in standard and extra-wide widths. Extra-wide blades are ideal for carving large joints of meat like roast beef or lamb, offering more precision and power.

Question 9

Can I put all knives in the dishwasher?

Accepted Answer

Victorinox Nylon, Fibrox, and polyoxymethylene handle knives are dishwasher safe, but Rosewood handled knives are not. To keep your knives in the best condition, we recommend hand washing with gentle soap right after use.

FAQ