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  FAQ  

  • How do I return or exchange an item?
    We want you to be entirely satisfied with you purchase and products! For any reason you may want to return or exchange and item please contact hello@theknifemerchantaus.com
  • Can I order products that are not listed on your website?
    Absolutely! We have access to a huge range and variety of kitchen products. Please don’t hesitate to contact us at hello@theknifemerchantaus.com and we will happily assist you in finding the products you need.
  • Which brands do you carry?
    We proudly stock one of the largest ranges of Victorinox products in Australia. Additionally, we carry the Orved cryvac range.
  • Where are Victorinox knives manufactured?
    Since 1884, all Victorinox products have been manufactured in the small town of Ibach-Schwyz in central Switzerland.
  • What is the warranty on Victorinox products?
    Victorinox guarantees all knives and tools to be of first class stainless steel. With this, all Victorinox products carry a life time warranty against any defects in materials and/or workmanship. Damage caused by normal wear and tear, misuse or abuse will exclude the product from this warranty.
  • What are the differences between forged and stamped knives?
    Forged blades are made from a single piece of metal, creating a seamless transition from blade to handle with a built-up section called a bolster. Stamped knives are cut from a sheet of steel, and the handle is attached separately. Both types have unique advantages. Forged blades, like those from Victorinox, contain more carbon, making the steel harder and helping it stay sharper longer. They tend to be heavier, offering great weight and balance. However, they are more difficult to sharpen and require a diamond or ceramic honing tool. Stamped blades are lighter, making them easier to work with over long periods. They have a slightly lower level of hardness but are simpler to resharpen, offering the best value for money over years of daily use.
  • What is the difference between fluted and non fluted knives?
    The flutes let air between food and blade, making what you’re cutting less likely to stick to the blade. Which makes chopping smoother, faster and more efficient. If you are a heavy user of your knives and need to sharpen them a lot, the straight edge would be a better choice. If you sharpen so much that you get down to the flutes of the fluted edge blade, it will eventually interfere with your slicing edge. But this will probably only happen to professional chefs using the blade over a number of years.
  • How do I choose the right blade width or length?
    We offer the same blade in different lengths. Smaller blades provide versatility and agility, while larger blades are better for slicing bigger items like watermelon or pumpkins, reducing the risk of slipping or getting stuck, and minimizing injury. Our carving knives come in two widths: normal and extra-wide. The extra-wide option is ideal for carving large joints of meat like roast beef or lamb, offering more precision and power for smoother slices.
  • Are all the knives Dishwasher safe?
    All Victorinox Nylon, Fibrox and polyoxymethylene handle knives are dishwasher safe. All Rosewood handled knives however are not dishwasher safe. However, we recommend to keep your knives looking in there best condition to avoid the dishwasher if possible – a light gentle soap wash directly after use is sufficient in keeping your kitchen knives in order.
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